Cancellation policy
Für Ausnahmefälle.
Cancellation policy
Right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that can be attributed primarily neither to their commercial nor their independent professional activity.
Please note: The right of withdrawal does not apply to custom-made or commissioned works.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us (Julia James | jayjayma.de, Kleinhansdorfer Weg 9, 22949 Ammersbek, telephone: +49 (0)4532 50 3 87 30, e-mail: kontakt@jayjayma.de) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of withdrawal
Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet. Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day deadline. You bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this loss in value is due to an examination of the nature, characteristics and functioning of the goods not necessary handling of them.
Sample withdrawal form
If you wish to withdraw from the contract, please complete this form and return it to us.
To
Julia James | jayjayma.de
Kleinhansdorfer Weg 9
22949 Ammersbek
E-mail: kontakt@jayjayma.de
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods (designation, possibly order number and price):
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Ordered on (date):
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Date received:
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Name and address of consumer:
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Date:
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Customer's signature (only for written withdrawal)
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